Customer Service

Top-notch customer service and a personal touch!

We’re in the business of helping our clients create the best possible in-store customer experience, so we know how essential it is to deliver the absolute highest level of customer experience to you.

Here at VCI and Rose Displays, Jay Long and Doug Robertson, the company’s hands-on co-owners, take great pride in the craftsmanship that goes into every project and stand firmly behind every product that we create for you.

Our unparalleled commitment to high-touch customer service applies to every department throughout our entire organization. From Design and Engineering, through Manufacturing and Shipping to Fulfillment and Follow-Through, we are committed to working closely with you to ensure that every detail is perfect.

Shipping is an excellent example of what we mean. Every company ships their projects; but here at VCI we take shipping to the next level, working with you to coordinate seamless on-time deliveries to multiple locations based entirely on your needs. We have an entire shipping and packaging department whose mission is to ensure that each shipment you receive has been carefully, thoughtfully packaged and imprinted with custom receiving and handling instructions — this is to make it as easy as possible for your team to move your retail solutions right onto the sales floor.

Our decades of experience serving many of the nation’s largest retailers means we have handled every imaginable scenario. Whatever the size and scope of your project, you can always be certain that we bring the same high level of care, dedication and expertise to everything we design and build.

When you work with us, you can be confident that you are partnering with a company that holds itself to the highest standards when to comes to doing whatever it takes to deliver a satisfying, and hopefully long-term, customer experience to you.